Shipping Policy
SHIPPING INFORMATION
Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.
- The time frame of an order delivery is divided into two parts:
- Processing time: 3-7 Days
- Shipping time: 14~30 Days
-
For some specific cases, please check the following table for references.
Shipping to Shipping Time Free shipping over $30 USA Expedite Shipping 3-7 Days $15.00 USD Puerto Rico, Hawaii, Guam Expedite Shipping 5-20 Days $10.00~$25.00 USD Taiwan, China Fedex 3-7 Days $15.00 USD Canada Expedite Shipping 3-15 Days $10.00~$25.00 USD Standard Shipping 10-25 Days $15.00 USD Bangladesh, Laos, Malaysia, Nepal, Philippines, Singapore, South Korea, Thailand, United Arab Emirates, Vietnam, Yemen Expedite Shipping 7-15 Days $15.00 USD Balkans, Montenegro Standard Shipping 10-25 Days $10.00~$25.00 USD EU(Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Jersey, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Spain, Slovakia, Slovenia, Sweden) Standard Shipping 10-25 Days $15.00 USD Chile Expedite Shipping 7-15 Days $30.00 USD Europe Standard East Standard Shipping 40-50 Days $10.00~$25.00 USD Norway Standard Shipping 10-25 Days $10.00~$25.00 USD Caribbean & South America(Bolivia, Caribbean Netherlands, Falkland Islands, Guyana, Paraguay, Suriname, Uruguay, Venezuela) Out-of-delivery area Shipping 3-10 days $10.00~$25.00 USD UK & Ireland Expedite Shipping 5-7 Days $15.00 USD Standard Shipping 10-20 Days $15.00 USD Hong Kong Shunfeng Express $15.00 USD Japan 佐川急便 4-15営業日、日本語でご住所をお書きましょう $15.00 USD Israel Expedite Shipping 5-15 Days $10.00~$25.00 USD Out-of-delivery area shipping 5-20 Days
Shipping to Shipping Time Free shipping over $30 Mexico FedEx 7-15 Days $15.00 USD Bahrain, Kuwait, Oman, Qatar Expedite Shipping 7-15 Days $10.00~$25.00 USD Cyprus, Turkey, Monaco Standard Shipping 10-25 Days $10.00~$25.00 USD Out-of-delivery area shipping 15-30 Days
Shipping to Shipping Time Free shipping over $30 Myanmar Out-of-Delivery-Area Shipping 20-35 days $15.00 USD Tunisia Standard Shipping 10-25 Days $15.00 USD Australia, New Zealand Expedite Shipping 5-15 Days $15.00 USD South Africa Expedite Shipping 7-15 Days $10.00~$25.00 USD Cambodia Out-of-Delivery-Area Shipping 5-10 days $10.00~$25.00 USD Iceland, Indonesia Out-of-Delivery-Area Shipping 5-15days $10.00~$25.00 USD Georgia Out-of-Delivery-Area Shipping 7-15 days $10.00~$25.00 USD Peru Out-of-Delivery-Area Shipping 10-20 Days $10.00~$25.00 USD Pakistan Out-of-delivery area shipping 7-15 days $10.00~$25.00 USD Colombia, Ecuador, French Guiana Out-of-delivery area shipping 5-20 Days $10.00~$25.00 USD Russia Standard Shipping 20-40 Days $15.00 USD Saudi Arabia FedEx 3-7 Days $10.00~$25.00 USD Switzerland Standard Shipping 5-20 Days $10.00~$25.00 USD India Standard Shipping 15-30 Days $10.00~$25.00 USD Regarding products, the PITAKA MagEZ slider would cost more shipping time due to some policies for some countries and regions.
Please kindly check the table below.
Shipping to Shipping Time Free shipping over $30 Australia, Austria, Belgium, Bolivia, Bulgaria, Canada, China, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hong Kong SAR, Hungary, Ireland, Israel, Italy, Japan, Jordan, Laos, Latvia, Liechtenstein, Luxembourg, Macao SAR, Montenegro, Myanmar (Burma), Nauru, Nepal, Netherlands, Norway, Oman, Palestinian Territories, Paraguay, Poland, Portugal, Romania, San Marino, Saudi Arabia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Thailand, United Kingdom, United States, Yemen, Maldives, Mongolia, Chile, Colombia, Ecuador, Morocco, New Zealand, Peru, South Africa, Tunisia, Uruguay, Venezuela, Russia Standard Shipping 5-20 Days $10.00~$25.00 USD Please consider due to the recent pandemic conditions, some parcels might experience delays, please contact support@metabunny-galaxy.com if you have any questions.
Once a package has been declared "delivered" by the local courier, UPS/FedEx/DHL or similar, we have no further liability. Stolen or missing orders "after delivery" are the responsibility of the purchaser and will not be refunded/reshipped. We will make every effort to assist and give advice/support, verify delivery etc. If the shipping issue is the fault of the carrier, such a "declared lost" shipment or “returned to sender”, for example, we will help and send a replacement order.
The customer is responsible for any customs fees, import duties, or taxes imposed by your country’s customs department.
Shipping carrier delays, weather delays, or international customs inspection delays are beyond our control.
If you do not receive your item on time, please contact us for further assistance.
ODA (OUT-OF-DELIVERY-AREA) AND DELIVERY TO REMOTE AREAS
Additional shipping charges may occur for ODA delivery or delivery to remote areas that are difficult to reach, e.g. islands, ski resorts, military operation areas etc. Transit time for shipments to these regions may be longer.
The carrier defines ODA delivery as delivery to a remote area only before shipping. They may contact you with additional charges.
Business addresses in the city center of Hong Kong are recommended, as we will use SF Express. You may incur an extra charge of approximately HKD16-20 for areas outside of the city. If this occurs, please contact us.
OTHER:
- 1. Customers must first send a clear photo or video of the damaged or defective product and the shipping package before we can consider issuing an RMA. Please use good lighting, and take the picture at a close to medium distance so that we can identify and verify the issue(s).
- 2. Customers need to pay the return shipping fee first. After PITAKA has received the returned product and confirmed it is faulty, the return shipping cost will be refunded based on a valid return receipt of up to a maximum of 50 USD. If our technical team determines the item is not DOA, PITAKA will not compensate for the return shipping fee. Refund requests for a return shipping fee without a valid RMA return receipt slip will not be accepted.
- 3. Product returns must be via one of PITAKA’s approved shipping methods. Our after sales team can provide you with further details.
Free Shipping Exclusions
We do not offer free shipping to the following locations.
Shipping fees will be calculated at checkout.
Asia
Vietnam $10 Indonesia $10 Brunei $15 Saudi Arabia $10 Bahrain $10 Kuwait $10 Oman $10 Qatar $10 Pakistan $10 Cambodia $15 Jordan $10 Europe
Iceland $10 Montenegro $10 Serbia $10 Turkey $10 Cyprus $10 Georgia $10 Monaco $10 Bosnia & Herzegovina $10 Moldova $10 Norway $10 South America
Bolivia $10 Paraguay $10 Uruguay $10 Paraguay $10 Venezuela $10 Colombia $15 Ecuador $15 French Guiana $15 Peru $15 Chile $30 Caribbean
Falkland Islands $10 Guyana $10 Suriname $10 Canary Islands $10 Caribbean Netherlands $10 Netherlands Antilles $15 French Guiana $15 Africa
Morocco $10 South Africa $10 Places We Don’t Ship To (but wish we did):
North America
- Greenland
Oceania
- Papua New Guinea
- French Polynesia
- Palau
Africa
- Mayotte
- Cote d'Ivoire
- Egypt
- Kenya
- Uganda
- Central Republic
- Sudan
South America
- Brazil
- Argentina
- Venezuela
Europe
- Aland Islands
- French Southern Territories
- Isle Of Man
- North Macedonia
- Andorra
- Gibraltar
- Kosovo
- Albania
- Azerbaijan
- Ukraine
- Belarus
Asia
- Sri Lanka
- Maldives
- Uzbekistan
- North Korea
- Tajikistan
- Iran(Islamic Republic of)
- Syria
- Kazakhstan
- India
Caribbean
- Barbados
- Aruba
- St. Barthelemy
- Guatemala
- Guadeloupe
- Bahamas
- Martinique
- Jamaica
- Costa Rica
- Dominican Republic
- El Salvador
- Cuba
- Trinidad And Tobago
